FAQs

Frequently Asked Questions

Answers to common questions about our professional cleaning services in Birmingham – end of tenancy, carpet & upholstery, pre/post tenancy cleans.

What is included in your end of tenancy cleaning service in Birmingham?

Our comprehensive end-of-tenancy clean meets strict landlord/agent standards:

Kitchen: Degrease oven (inside/out), hob, extractor, fridge/freezer, cupboards, sink, floors.
Bathroom(s): Deep clean toilet, bath/shower, tiles/grout (mould/limescale), mirrors, floors.
Bedrooms & Living Areas: Dust ceilings, clean skirting, doors, windows, radiators, vacuum/mop floors.
General: Cobwebs, polish fixtures, internal windows, eco-friendly products used.

Optional add-ons: carpet/steam clean, mattress treatment. Before/after photos + invoice provided.

Do you guarantee my tenancy deposit will be returned in full?

We deliver inspection-ready cleans aligned with standard check-out requirements. Many clients get full deposits back. Final decision rests with landlord/agent (damage/maintenance issues may apply). We supply photo evidence and documentation to support your claim.

How much does end of tenancy cleaning cost in Birmingham?

Transparent, no-hidden-fees pricing based on property size, condition, add-ons. Get a free personalized quote via phone/email/form. Typical 2-bed flat ranges are competitive – contact us for exacts!

What areas in Birmingham do you cover?

We cover all of Birmingham and suburbs including Moseley, Selly Oak, Harborne, Edgbaston, Kings Heath, Bournville, Yardley, Erdington, Sutton Coldfield, and more. Just ask if unsure – we're local!

Are your cleaners insured and vetted?

Yes – fully insured. All team members are trained, background-checked, reliable, and experienced (10+ years, 2,000+ happy customers).

Do you use eco-friendly cleaning products?

Yes – powerful, non-toxic, family/pet-safe, eco-friendly professional products that remove dirt/allergens/odours while protecting your home and environment.

Can you do same-day or emergency cleaning?

Yes – flexible same-day/next-day often available (depending on bookings). Perfect for urgent move-outs – contact early!

What’s the difference between end of tenancy, pre-tenancy, and post-tenancy cleaning?

End of tenancy/move-out: For tenants vacating – return to move-in condition (deposit focus).
Pre-tenancy/move-in: Deep clean before new tenants – welcoming/ hygienic.
Post-tenancy: For landlords/agents prepping vacant properties.

All use our thorough approach + optional extras.

Do I need to be home during the cleaning?

No – access via key safe, agent, neighbour is common. Fully trusted/insured – we coordinate securely.

What about carpet and upholstery cleaning – do you offer it separately?

Yes! Professional steam/shampoo for carpets, rugs, sofas, chairs, mattresses – deep stain/allergen removal, deodorising, quick dry. Standalone or add-on to tenancy cleans – eco-safe.

How do I book a cleaning service with Kasia?

Simple: Contact via phone/email/form → provide details → free quote/date → confirm. We handle regular/one-off bookings too!

What if I’m not satisfied with the cleaning?

100% quality commitment – notify within 24–48 hours, we'll return to fix at no cost (fair usage). Your satisfaction & deposit return are priorities!

Still have questions? Contact us or get your free quote today!