Kasia Cleaning Services is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following types of personal data:
Information You Provide to Us
- Full name
- Email address
- Phone number
- Property address
- Booking details and service requirements
- Messages sent via contact or booking forms
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited
- Time spent on pages
- Referring website addresses
This data helps us improve our website and services.
2. How We Use Your Information
We use your personal data to:
- Provide cleaning services you request
- Process bookings and quotes
- Communicate about appointments or enquiries
- Send service confirmations and updates
- Improve our website and customer experience
- Maintain security and prevent fraud
- Comply with legal obligations
We only process your data when we have a lawful basis to do so, including:
- Your consent
- Performance of a contract
- Legal obligations
- Legitimate business interests
3. Sharing Your Information
We do not sell or rent your personal data.
We may share your information with:
- Staff and vetted cleaners assigned to your booking
- Payment processors (if applicable)
- IT and website service providers
- Legal or regulatory authorities when required
All third parties are required to protect your data and only use it for specified purposes.
4. Data Storage and Security
We take appropriate technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss or misuse
- Alteration or disclosure
Your data is stored securely and only accessible to authorised personnel.
5. Data Retention
We retain personal data only for as long as necessary to:
- Deliver services
- Maintain records for legal or tax purposes
- Resolve disputes
- Enforce agreements
When data is no longer required, it is securely deleted or anonymised.
6. Your Data Protection Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict processing of your data
- Object to processing
- Request data portability
- Withdraw consent at any time
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated.
7. Cookies
Our website uses cookies to improve user experience and analyse website traffic.
Cookies may be used to:
- Remember preferences
- Enable booking forms
- Analyse site performance
You can control or disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
9. Marketing Communications
We may send service-related communications. Marketing emails will only be sent if you have given consent. You can unsubscribe at any time.
10. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.
